72% of quick service restaurants (QSRs) have seen improvements in revenue performance after deploying next generation POS systems according to Restaurant Technology News. However, with their many different features and options, choosing the best POS system for your restaurant can be overwhelming. From ease of use to menu management and mobile compatibility, understanding these elements will ensure you choose a POS system that enhances the dining experience for your guests.
As you evaluate which POS system is right for your restaurant, here’s what you need to keep in mind.
1. Ease of Use
It’s essential for restaurants to consider ease of use when selecting a POS system. A user-friendly POS system offers many advantages that boost operations and customer service.
First, an easy-to-use POS system requires minimal training and reduces errors for new employees. A simple interface ensures your staff can learn the system quickly, meaning faster onboarding, and leads to smoother operations and customer service. A user-friendly system also helps your team adapt to new features or menu changes quickly
Additionally, prioritizing ease of use allows your staff to focus on customer service rather than trying to navigate complicated software. By simplifying the ordering and payment process, employees can dedicate more time to providing high quality customer service that will create happy and loyal customers.
2. Menu Management
A POS system for restaurants should have effective menu management. Your point-of-sale system should be able to manage updates to your menu, price changes, and promotions in real time. Additionally, if your restaurant offers different menus throughout the day an effective system should handle them all efficiently. Easily switching between menus for each day part ensures that your staff and customers always have access to the correct options.
Beyond just your standard menu, it’s common that some customers may have special requests and custom orders. To cater to all their dining needs your POS system should handle these changes effortlessly. Whether a customer needs to substitute an ingredient or have their dish prepared a specific way, an efficient system allows you to accommodate these requests with ease to ensure customer satisfaction.
3. Mobile and Tablet Compatibility
Mobile and tablet compatibility is a crucial consideration when choosing a POS system for your restaurant because mobile compatibility can enhance the customer experience by offering features like digital menus, tableside or drive-thru payment options, and loyalty program integration.
More and more restaurants are seeing the importance of adopting this new technology. An article by Touch Bistro revealed that 76% of restaurant owners and managers upgrade their POS systems to benefit from mobile devices.
By ensuring your POS system is compatible with any mobile devices or tablets in use in your restaurants you can reduce miscommunication and leave less room for errors because orders can be directly sent to back-of-house staff as soon as they’re placed. This feature also allows managers to monitor operations and sales remotely.
Choosing the Right POS System for Your Restaurant
To make a positive impact on your operations and customer experience it’s crucial to choose the POS system that best suits your restaurant’s needs. By taking factors like ease of use, menu management, and mobile compatibility into consideration, you can ensure smooth day-to-day processes and keep you customers happy and loyal.
Level 10 has partnered with several leading QSRs and fast-food restaurants on POS upgrade deployments. We act as a trusted advisor to help you select the right POS system for your restaurants and deploy your new technology on time and on budget.
To learn more about how we can support your restaurant POS system deployment, contact us today.
